Help
Have questions about BidBrain? Need help with your account? We're here to help!
Email Us
Get a response within 24 hours
Live Chat
Chat with our team
Monday-Friday, 9am-5pm EST
Phone Support
For urgent issues
Contractor plan customers only
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Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How quickly will I get a response?
We typically respond within 24 hours during business days. For urgent issues, please mark your email as urgent.
What information should I include?
Include your account email, a detailed description of your issue, and any relevant screenshots or error messages.
Can I get a refund?
Yes! Check our Refund Policy for details on eligibility and the refund process.
Do you offer phone support?
Phone support is currently available only for Contractor plan customers. Contact us to discuss our Contractor plan.